Refund and Cancellation Policy

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1. Refund Policy

At AlisandaShop, customer satisfaction is our top priority. If you’re not fully pleased with your purchase, we offer easy, no-stress refunds under the following conditions:

1.1 Refund Eligibility

  • Items must be in unused, original condition with all packaging intact.
  • Refund requests must be made within 30 days of receiving your order.
  • Proof of purchase is required.
  • Returns must include a valid tracking number for verification.

1.2 Non-Refundable Items

  • Perishable or consumable products.
  • Digital items or e-gift cards.
  • Customized or personalized goods.
  • Products marked as Final Sale.
  • Items damaged due to misuse or improper handling.

1.3 Refund Process

Refunds are processed within 7–10 business days after we receive your return. Funds are credited to your original payment method, followed by a confirmation email.

1.4 Fees & Deductions

  • Original shipping charges are non-refundable unless the item was incorrect or faulty.
  • Return shipping is paid by the customer unless the error is ours.
  • Restocking fees may apply in certain cases, and you will be informed beforehand.

2. Cancellation Policy

We understand that plans can change. Orders can be canceled under these terms:

2.1 Cancellation Terms

  • Requests must be submitted before processing or shipping begins.
  • Custom or made-to-order products cannot be canceled once production has started.
  • Orders already shipped cannot be canceled but may be returned after delivery.

2.2 How to Cancel

To request cancellation, please contact us via our Contact Us page. Our support team will confirm eligibility and guide you through the process.

2.3 Cancellation Fees

  • If your order has shipped, it will be processed as a return instead.
  • Return postage applies for post-dispatch cancellations.

3. Exchange Policy

If you received an incorrect or defective item, we’ll replace it free of charge. Please contact us within 7 days of delivery to request an exchange.

3.1 Exchange Conditions

  • Products must be unused and in their original packaging.
  • Exchanges depend on product availability.
  • We’ll provide prepaid labels for approved exchanges caused by our error.

4. Need Help?

For assistance with refunds, cancellations, or exchanges, visit our Contact Us page. We’re here to ensure your shopping experience is simple and worry-free.